Privacy Policy

Depending on how you interact with Al-Hikmah, we may collect information such as:

• Your name.
• Email address.
• Telephone or WhatsApp number.
• Delivery or collection information.
• Account login information.
• Order and purchase history.
• Books you request or enquire about.
• Information you provide when contacting us.
• Information necessary to process or fulfil an order.
• Technical information associated with your use of our website, such as browser, device, and basic website activity information.

We only seek to collect information that is reasonably relevant to the service or transaction involved.

We may use your information to:

• Create and maintain your customer account.
• Process and fulfil orders.
• Communicate with you about your orders.
• Arrange delivery or collection.
• Respond to questions, enquiries, and customer-support requests.
• Maintain accurate business and transaction records.
• Improve our website, catalogue, and services.
• Detect, prevent, or investigate fraudulent or unauthorised activity.
• Comply with applicable legal or regulatory obligations.
• Send promotional or business communications where permitted and appropriate.

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted by applicable law or otherwise explained to you.

When you place an order, we may need to collect information required to identify you, communicate with you, and fulfil the transaction.

Payments may be processed through third-party payment providers or other payment arrangements. Where a third party processes payment information, that provider's own terms and privacy practices may also apply.

Al-Hikmah does not need to store complete payment-card credentials merely to maintain your customer account.

Al-Hikmah may communicate with customers through WhatsApp, telephone, email, or other communication channels.

If you voluntarily contact us through WhatsApp or another platform, information shared through that platform may also be subject to the platform provider's own privacy practices.

We may use information from these conversations to respond to your enquiry, process an order, provide customer support, or maintain appropriate business records.

We do not sell your personal information.

We may share limited information where reasonably necessary to:

• Fulfil an order.
• Arrange delivery.
• Process a payment.
• Provide a technical or hosting service.
• Protect the security of our website or business.
• Comply with a legal obligation.
• Respond to a lawful request from a competent authority.
• Protect the rights, property, or safety of Al-Hikmah, our customers, or others.

Where third-party service providers process personal information on our behalf, we expect them to handle that information appropriately and only for the purposes for which it was provided.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure. You should therefore avoid sending sensitive information through channels that are not intended for it.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, accounting, legal, security, and dispute-resolution requirements.

When information is no longer required, we may delete it, securely dispose of it, or anonymise it where appropriate.

Our website may use cookies or similar technologies to maintain sessions, remember preferences, support account functionality, improve website performance, and understand how the website is used.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Know how your information is being processed.
• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Object to certain processing.
• Request that certain processing be stopped where applicable.
• Withdraw consent where processing is based on consent.
• Raise a concern about how your information is handled.

Ghana's Data Protection Commission recognises data-subject rights including rights of access, objection, prevention of processing, and information under the Data Protection Act 2012.

To exercise a privacy-related right or ask a question about your information, contact us using the details below.

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect unnecessary personal information from children.

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

We may update this Privacy Policy when our business, website, services, or legal obligations change.

When we make significant changes, we will update the "Last updated" date on this page and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, please contact: